This Program is available to Staples® customers 18 years of age or older with a valid U.S. mailing address and a valid email address. To receive Rewards or Recycling Rewards, the Program member ("Member") number must be in good standing. Program applications are available at Staples U.S. stores, online at staples.com or by calling 1-800-793-3320. Staples must receive accurate and complete information in order to enroll in the Program. Staples is not responsible for applications received by Staples that are not in compliance with these Terms. Purchases made pursuant to a contract with Staples Contract Staples Contract & Commercial LLC (formerly Staples Contract & Commercial, Inc.) are not eligible for the Program.
A Member is eligible to receive credit ("Rewards") on the Member's account for qualifying purchases made by the Member ("Qualifying Purchases"), as defined below, that are made at Staples® U.S. stores, staples.com, and phone orders made at 1-800-333-3330 and for which a Membership account is identified. All Qualifying Purchases are subject to verification by Staples before being credited to a Member's account. Unless otherwise specified, throughout these Terms, the phrase "Qualifying Purchase" and "Qualifying Purchase Amount" mean the amount paid at checkout after application of all promotions, coupons, instant savings, and Rewards redemption. (To the extent that product-specific coupons were applied pro rata in a transaction in the past for the purposes of calculating Qualifying Purchase Amount(s) for Rewards, this means such coupons were proportionately allocated across all items purchased in a given transaction). The following Purchases are ineligible toward earning Rewards:
Postage stamps, prepaid phone cards, gift cards, taxes, and shipping fees do not count toward earning Rewards, or towards reaching Premier status.
Qualifying Purchases made by the Member but for which the Member's account number was not used at the time of the transaction can be added to the Member account if Staples is contacted with the original 17-digit receipt barcode number from the store receipt or order number, and the Member's account number, at staples.com or by calling 1-800-793-3320 as promptly as possible after the date of the transaction, but within 90 days post transaction. Only purchases made by the Member may be added to the Member's account. Purchases are credited upon verification within five days after they are requested. Qualifying Purchases that have been verified are applied to the Member's account with a transaction date of the date approved. A maximum of 10 purchases may be requested to be credited per day. Qualifying Purchases cannot be transferred, sold or bartered.
Base Members' accounts will receive credit for Qualifying Purchases at Staples® U.S. stores, staples.com, and phone orders made at 1-800-333-3330 equal to 2% of their total Qualifying Purchase Amount for purchases made during the applicable calendar quarter if the Reward minimum, as defined below, is met. As noted above, Qualifying Purchase Amount is the amount paid at checkout after application of all promotions, coupons, instant savings, and Rewards redemption. (To the extent that product-specific coupons were applied pro rata in a transaction in the past for the purposes of calculating Qualifying Purchase Amount(s) for Rewards, this means such coupons were proportionately allocated across all items purchased in a given transaction). Amounts spent on postage stamps, prepaid phone cards, gift cards, purchases made on third party websites, taxes, and shipping fees do not count toward earning Rewards. Staples, in its sole discretion, may include additional products or services as exclusions from Qualifying Purchases from time to time without prior notice.
Rewards are issued online monthly at staples.com/rewards in increments of $5. Monthly balances of less than $5 will rollover through the end of the following calendar quarter. Unissued Rewards will expire at the end of the following calendar quarter, unless a qualifying purchase is made. Rewards are issued within 30 days after the end of the calendar month. Rewards may be redeemed at any Staples store, on staples.com, or by phone at 1-800-333-3330 by the expiration date printed on your Reward. Rewards are not redeemable for cash. To redeem, valid membership must be presented by the member listed on the reward. Staples is not liable for unclaimed or expired Rewards.
Rewards expire the last day of the month following the month of issuance, at the end of the day EST and cannot be redeemed after the expiration date. Expired, lost or misdirected Rewards will not be reissued. Rewards not received by the Member due to incorrect email addresses will not be reissued. There is no maximum on the amount of Rewards a Member can receive.
Free next-day delivery is available for qualified orders totaling $35 or more before taxes and after discounts. Orders must be placed by 5 pm local time on staples.com or by phone at 1-800-333-3330. Eligible items only, handling fees may apply for select items. Standard Staples shipping and delivery policies apply. Excludes weekends and holidays, oversize items, orders made at directmail.staples.com, documents.staples.com, holidaycards.staples.com, staples.com/services/printing, staplespromotionalproducts.com, staples.com/services/printing/promotional-products and third party websites linked to staples.com.
A Member is automatically upgraded to Premier status when the Member's account reflects $1,000+ of eligible spending during the prior 12 months. Member spending qualifying for upgrade includes all products and services at each or any combination of Staples US stores, by phone at 1-800-333-3330 and/or online at www.staples.com other than postage stamps, prepaid phone cards, gift cards, purchases made on third party websites, taxes, shipping fees, and any other categories which Staples has excluded. Qualifying spend for upgrade is the amount paid at checkout after application of all coupons, discounts, instant savings, and Rewards redemptions.
Premier Members' will receive 5% back in rewards on their account for Qualifying Purchases that are made at Staples® U.S. stores. Premier Members receive 2% back in rewards on staples.com purchases and phone orders made at 1-800-333-3330. Amount for purchases made during the applicable calendar quarter if the Reward minimum, as defined above (Section 3), is met. Premier Members are eligible to earn Recycling Rewards (as described in Section 7) on up to 20 ink or toner cartridges per calendar month. Premier Members also receive, from time to time, Premier-only in store events, offers, free products and services. A member retains Premier status for the 12 months following the time of upgrade. Retention of Premier status is subject to the same eligibility requirements as upgrades.
Each Member is eligible to receive Ink Recycling Rewards ("Recycling Rewards") on ink recycling, as defined below, performed at Staples stores or online at staples.com/rewards, if the Member has spent at least $30 in ink and/or toner purchases at Staples over the previous 180 days. Ink and/or toner purchases made on the date of recycling are calculated toward minimum purchase requirement. Minimum purchase requirement is net of coupons, taxes, rewards redemptions, and shipping charges. Ink resellers and remanufacturers are strictly prohibited from earning Ink Recycling Rewards.
Base Members can recycle up to 10 cartridges per month of any used ink or toner cartridge sold at any retail store in the U.S. and receive $2 back in Recycling Rewards per cartridge. Premier members can recycle up to 20 cartridges per month of any used ink or toner cartridge sold at any retail store in the U.S. and receive $2 back in Recycling Rewards per cartridge. The Member must be physically present at the store when the cartridges are turned in for recycling and a Membership account is identified. Staples will accept additional cartridges for recycling but Recycling Rewards will only be issued for the first 10 qualifying cartridges per calendar month per Member. If using pre-paid shipping labels obtained through the Rewards website, Members shall consolidate their cartridge returns to maximize the number of cartridges included in each shipment. Members may download a maximum of 15 pre-paid shipping labels per month. Recycling Rewards may be used for the same purposes and are under the same restrictions as Rewards.
Recycling Rewards are issued to the member monthly, online, at staples.com/rewards, separately from a Member's standard Rewards statement, approximately within 30 days after the month in which the recycling was completed. Recycling Rewards are credited to the Member's Rewards account in full each month with no minimum required. Expired, lost or misdirected Recycling Rewards will not be reissued. Recycling Rewards not received due to incorrect account information including email address will not be reissued.
Classroom Rewards valid on purchases in Staples® U.S. stores or online at staples.com. Recipient teacher must be enrolled to receive Classroom Rewards. Each eligible receipt may be applied to only one enrolled Classroom Rewards Teacher. Rewards members enrolled in the Classroom Rewards program will still earn 5% back in Rewards, up to $250, for submitted qualifying purchases. Earned rewards will be paid out in quarterly statements − January, April, July, and October. Redeemable in Staples® U.S. stores only. Submitting receipts for Classroom Rewards will not forfeit a Rewards member's normal Rewards eligibility.
To qualify and earn up to 5% back in Rewards for teachers on qualifying purchases, participant must complete the following steps:
Enrollment for recipient teacher in Classroom Rewards program required. One-time $5 gift reward will be added to enrolled teacher's "Classroom Rewards" account upon selection of the recipient teacher and submission of receipt information. Rewards paid out on a quarterly basis − January, April, July, and October.
Premier members receive a $25 coupon towards an eligible Print & Marketing Services purchase. Coupons are made available to Premier members online at staples.com/rewards and are only valid for in-store Print & Marketing Services purchases until the expiration date shown on the coupon. Coupon must be presented at time of service or purchase.
Premier members receive a $20 coupon good towards Tech Services Total Support. Services available are in-store only; see Tech Service desk for covered hardware/software. Coupons are made available to Premier members online at staples.com/rewards and are only valid for in-store Tech Service purchases until the expiration date shown on the coupon. Coupon must be presented at time of service or purchase.
Rewards and Recycling Rewards are redeemable for most merchandise in Staples stores and staples.com, but cannot be redeemed for or applied against taxes, cash, credit remittance, delivery charges, custom printing orders placed online, promotional products, any purchases made on design.staples.com, documents.staples.com, design.staples.com/promotional-products, shopstaplesmobile.com, appcenter.staples.com, directmail.staples.com, staples.com/deluxe, Staples gift cards, third-party gift cards, prepaid phone cards, postage stamps, prior purchases, Staples Industrial purchases or any purchases made on other provider Web sites.
If a Reward or Recycling Reward is not redeemed in full on in-store purchases, a one-time-only coupon with the expiration date of the original Reward will be printed for any remaining balance of $1.00 or more. Such Reward coupon may be used for future store, online or phone purchases, but must be used in full for a subsequent transaction or the balance will be forfeited. Staples.com orders or phone orders, excluding taxes, delivery charges, gift cards, prepaid phone cards, and postage stamps, must meet or exceed the Reward or Recycling Reward amount.
Please direct all communications about the Program to the contact information below (and include the relevant account number):
8:30 am EST - 8:00 pm EST
Membership may be cancelled at any time by notifying Member Services by email or phone. Cancellation may take up to 10 weeks to finalize. Upon cancellation, membership will be deactivated and any unpaid Rewards or Recycling Rewards will be forfeited.
Abuse of the Program, including failure to follow or any attempts to circumvent Program policies and procedures or these Terms, or other improper conduct as determined by Staples in its sole discretion, is strictly forbidden. Abuse may result in cancellation of the Member's account, future disqualification from Program participation, forfeiture of some or all Rewards and Recycling Rewards accrued, cancellation of previously issued but unused Rewards and Recycling Rewards and liability for past amounts of Rewards and Recycling Rewards redeemed. In addition, Staples reserves the right to take appropriate legal action as it deems necessary or desirable. The sale, barter or transfer of Rewards and Recycling Rewards, except by Staples, is expressly prohibited.
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws rules. Any Member's legal action against Staples in regards to the Rewards program may only be filed in the state and federal courts of Suffolk County, Massachusetts. If any provision of these Terms is found to be invalid or unenforceable to any extent, then the invalid portion shall be deemed conformed to the minimum requirements of law to the extent possible. In addition, all other provisions of these Terms shall not be affected and shall continue to be valid and enforceable to the fullest extent permitted by law. The Program is void where prohibited by law.
Staples reserves the right to modify, revise or cancel this Program, the Terms or any part of the Program at any time for all participants or for any specific participant without prior notice. Staples' decision on any aspect of Member's account, membership status, Rewards balance or any aspect of the program or a particular Member's participation in it shall be final. For the purposes of Rewards issued under this program, Staples assumes that any value or award earned as a result of United States Government purchases will be applied for the benefit of the United States Government in accordance with the procuring department's or agency's ethical guidelines.
By participating in the Program, Members agree to and are subject to these Terms, and certify that all eligibility requirements are met.